Hug Your Haters - How to Embrace Complaints & Keep Your Customers May 3, 2018, 1:00pm EDT
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Haters aren’t your problem … ignoring them is.  If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints.

You’ll learn:

  • Why and where your customers complain
  • How to turn customer service into a marketing advantage
  • And more

This webinar is a part of the 2018 National Small Business Week Virtual Conference.

Cosponsorship Authorization # SBW2018. SBA’s participation in this Cosponsored Activity is not an endorsement of the views, opinions, products or services of any Cosponsor or other person or entity. All SBA programs and services are extended to the public on a nondiscriminatory basis. Reasonable arrangements for persons with disabilities will be made if requested at least two weeks in advance. Contact: smallbusinessweek@sba.gov

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About the Presenter(s)

Jay Baer - Convince & Convert

Jay Baer, a Certified Speaking Professional, has given hundreds of insightful, humorous presentations world-wide to audiences as large as 15,000. He is a renowned business strategist, a New York Times best-selling author of five books and an advisor to more than 700 companies since 1994.

Founder, Convince & Convert
Embrace Customer Complaints