Customer experience isn’t confined to what happens in your store. Every interaction customers have with your business can impact the way they feel about you. So how can you make every interaction meaningful?
During this SCORE webinar, Nina Hoy, Senior Content Strategist at Deluxe, will show you:
- What customer experience really is
- Why customer experience is important for your business
- What is journey mapping, and how it can help you create a cohesive, positive customer experience